Frequently Asked Questions

Support and solutions for your professional audio journey.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress.

What is the warranty period for PreSonus hardware?

Most PreSonus hardware products come with a one-year limited warranty from the date of purchase, covering defects in materials and workmanship.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy for software?

Due to the nature of digital products, software downloads, virtual instruments, and plug-ins are non-refundable once the license key has been issued or activated.

Which payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through select third-party providers.

How do I access my software downloads?

After purchase, your software will be available in your MyPreSonus account under the 'Products' section for immediate download and activation.